Privacy Policy

Last updated: May 2026

Overview

LeadPatch ("we," "us," or "our") operates as an AI-powered missed call text-back and lead qualification service for service contractors. This Privacy Policy explains how we collect, use, and protect information when you use our service.

Information We Collect

Business contact information provided during onboarding (name, business name, phone number, email address)
Customer contact data captured through the AI conversation flow (name, phone number, service needs, address)
Call and SMS logs related to missed call events and automated responses
Usage and performance data related to the LeadPatch service

How We Use Information

Deliver the missed call text-back and lead qualification service
Notify business owners of incoming leads and urgent jobs
Generate monthly ROI and performance reports
Improve service performance and reliability

SMS Messaging

LeadPatch sends automated SMS messages on behalf of businesses to their customers who have initiated contact by calling the business. Message frequency varies based on inbound call volume. Message and data rates may apply. Reply STOP to opt out of messages at any time.

Data Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes. Data may be shared with trusted service providers who assist in operating our platform, subject to confidentiality agreements.

Data Retention

We retain customer lead data for as long as the business account remains active, or as required by applicable law. Upon account cancellation, data is deleted within 30 days upon request.

Your Rights

You may request access to, correction of, or deletion of any personal information we hold by contacting us at [email protected].

Contact Us

For privacy questions, contact us at [email protected].